Customer Guideline - Visual Assistance

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Overview

4

Overview
Example of use cases:
Key functions available in Visual Assistance:
Visual Assistance Walk Through Video

Terminologies

1

Terminologies

Admin Guideline

9

Company Admin Guide
Admin Platform – features 1. Dashboard
Admin Platform – features 2. Phone Book
Admin Platform – features 3. SMS History
Admin Platform – features 4. Terms and Conditions Management
Admin Platform – features 5. User Management
Admin Platform – features 6. Company Profile
Admin Platform – features 7. Password Management
Admin Platform – features 8. Logout

User Guideline

6

Company User Guide
Company User Platform – Using Visual Assistance for Remote Support
Company User Platform – Phone Book
Company User Platform – SMS History
Company User Platform – User Profile
Company User Platform – Logout

Customer Guideline

6

Customer Guide
Customer Guide – Accepting the Terms & Conditions
Customer Guide – Joining the Support Session
Customer Guide – Interacting During the Session
Customer Guide – Ending the Session
Customer Guide – Privacy and Security

Upgrades

2

Upgrades
Customization

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Customer Guideline

Customer Guideline

Customer Guide
Customer Guide – Accepting the Terms & Conditions
Customer Guide – Joining the Support Session
Customer Guide – Interacting During the Session
Customer Guide – Ending the Session
Customer Guide – Privacy and Security

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