Visual Assistance Privacy Policy

Last Updated: 23 June 2025

INTRODUCTION

Visual Assistance (“we”, “us”, “our”) is committed to protecting your privacy and complying with all applicable privacy laws, including the New Zealand Privacy Act 2020, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international regulations. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Visual Assistance services (the “Service”), including payment processing via Stripe.

1. Who Does This Policy Apply To?

This Privacy Policy applies to:

  • Visitors to our Visual Assistance website
  • Clients and their representatives (including businesses and organizations)
  • Staff of client companies using our Service
  • Individual end users of our Service
  • Any other individuals whose personal data we process in connection with Visual Assistance

2. Information We Collect

We may collect the following types of personal information:

  • Information you provide directly:
  • Name
  • Email address
  • Account credentials
  • Support queries or feedback
  • Payment information:
  • All payment details are processed exclusively by Stripe
  • We do not store your payment card details
  • See Stripe’s Privacy Policy for more information
  • Technical and usage data (collected automatically):
  • Device type and operating system
  • Browser type
  • IP address
  • How you interact with our Service (e.g., feature usage, session duration)
  • Information from third parties:
  • Payment confirmation from Stripe
  • Information from business partners (with your consent or as required to provide our Service)

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • Providing, operating, and improving our Service
  • Processing payments and managing your account
  • Communicating with you and providing customer support
  • Ensuring the security and integrity of our Service
  • Complying with legal obligations
  • Protecting our rights, users, and property
  • Conducting analytics and research to improve our Service
  • Sending you marketing communications (only with your explicit consent; you may opt out at any time)

4. Data Sharing and Disclosure

We only share your personal information with third parties when necessary, including:

  • Stripe (for payment processing)
  • Service providers (who support our operations, e.g., hosting, customer support)
  • Authorities (when required by law)
  • Business successors (in the event of a merger or acquisition)
  • We do not sell your personal information to third parties.
  • If your personal information is transferred outside your country of residence, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your data in accordance with applicable laws.

5. Cookies and Tracking

We do not use cookies or similar tracking technologies on our Service for our own purposes.

  • When you make a payment using Stripe, Stripe may place cookies or similar technologies on your device as part of their payment processing and fraud prevention measures.
  • These cookies are essential for secure payment transactions and are controlled by Stripe.
  • For more information about Stripe’s use of cookies, please refer to Stripe’s Cookie Policy.
  • You can manage your cookie preferences for Stripe via their cookie settings or through your browser settings.
  • Disabling Stripe’s cookies may affect your ability to complete payment transactions on our Service.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict our processing
  • Withdraw consent (where processing is based on consent)
  • Request data portability
  • Opt out of the sale of your personal information

To exercise any of these rights, please contact us at [email protected] and provide proof of identity. We will respond to your request within 30 days or as required by law.

8. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.

9. Children’s Privacy

  • Our Service is not intended for users under the age of 18.
  • We do not knowingly collect personal information from children.
  • If you believe we have inadvertently collected such information, please contact us and we will take appropriate action.

10. Policy Updates

  • We may update this Privacy Policy from time to time.
  • Any material changes will be posted on this page and, where appropriate, notified to you by email.
  • The date of the latest revision will always be indicated at the top of the policy.
  • Your continued use of our Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected] You may also contact the New Zealand Privacy Commissioner at www.privacy.org.nz if you have concerns about our data practices.

By using our Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

End of Policy

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