Visual Assistance is a SaaS solution designed to provide real-time, remote support for businesses and their customers. It enables visual communication without the need for complex infrastructure or software download. By using a simple web browser, businesses can guide customers through issues using live camera feeds, screen annotations, and instant messaging. Visual Assistance helps businesses resolve issues faster, reduce unnecessary onsite time, improve customer satisfaction, and streamline support processes—all without the hassle of resource management or software installation. 

You can subscribe to one of our available plans based on your company’s needs. After subscribing, you can create accounts for your company users to access the platform.

Users log into Visual Assistance via a web browser and can initiate a session with customers by sending them an SMS. The SMS contains a link that the customer can click to establish a connection.

Once the customer receives the SMS, they simply click the provided link. A web browser will open, and they will be prompted to allow the use of their rear camera and accept the Terms and Conditions before the session begins. After accepting, the Visual Assistance session will begin. 

Yes, Visual Assistance is designed to work seamlessly with mobile devices. Customers can use their smartphone’s rear camera during the support session.

During the session, the user can guide the customer by asking them to point their camera at specific areas or equipment that need support. The user can also provide instructions through screen captures with annotations and use the built-in instant messaging feature.

The session will end when the customer closes their web browser, at which point the connection will automatically terminate.

No, Visual Assistance is entirely web-based. Customers do not need to download or install any software; they simply need access to a web browser and a stable internet connection.

Yes, all data transmitted during Visual Assistance sessions is securely encrypted, ensuring that the privacy of both the user and the customer is protected.

We offer a basic business plan with optional add-ons to support different business needs. For detailed information on pricing, please visit our pricing page or contact our sales team.

You can upgrade your subscription plan at any time. The upgrade will take effect immediately, and your contract period will be extended according to the new plan. However, downgrades can only be made once your current contract period ends.

Visual Assistance is entirely web-based, so it can be accessed through any web browser. There’s no need to download or install any software.

Yes, we offer a free trial so that you can experience Visual Assistance before committing to a paid plan. During the trial, you’ll have access to all features available in the full version. In details, please visit our pricing page.

For our trial and business plan, we do not have session recordings. Only essential data, such as user and company contact information, as well as any records added to the phone book, are securely stored in the cloud. We use industry-standard encryption methods to protect the privacy and security of this data.

Visual Assistance does not store session history. However, you can access and manage user contact details and records added to your company’s phone book at any time.
For companies interested in session recording and detailed reports can explore our Enterprise Plan. This project-based solution allows for deployment within your own infrastructure, enabling session tracking and additional customization. Please contact our sales team for more information.

Most common questions can be found in our FAQ section. For additional support, you can email us at [email protected] or leave a message through our “Contact Us” page. Our team will respond promptly to assist you with any further inquiries.

All updates and maintenance are handled by us automatically in the background. You will always have access to the latest features and improvements without any disruption to your service.

To cancel your subscription, please contact our support team. Once cancelled, you will retain access to Visual Assistance until the end of your current contract period.

Supported Devices OS
iOS
Andriod
Windows
MacOS 

Web Browser
Safari – Version 12 or above
Google Chrome – Version 72 or above
Microsoft Edge – Version 79 or above

Supported Devices OS
iOS
Andriod 

Web Browser
Safari – Version 12 or above
Google Chrome – Version 72 or above
Microsoft Edge – Version 79 or above

Besides the camera access setting for Safari, please also set “microphone access” to “allow” or “ask”.