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From Calls to Cameras: The Rise of Remote Support

4 Sep 2025 | Janny Chan | System Administrator

Customer expectations have changed. People want fast help, simple experiences, and clear solutions. They no longer want to wait on hold, follow long instructions, or schedule a technician days later.

This is why many businesses now use remote support. With video assistance and secure real-time tools, agents can see the problem through the customer’s camera and guide them step by step. This approach makes support faster, easier, and far more effective than traditional phone calls…